Customer service employees are some of the most abused staff in your organisation. But, it’s not just your organisation – it’s any organisation. They are expected to do the impossible.
Starting up a business is like passing through a long, dark room filled with furniture promiscuously scattered about. In the darkness, progress feels slow and painful, with founders tripping over and developing new bruises along the way. If they could just press a button that would turn on the lights, they would be able to make the same journey quickly, safely and comfortably. But that’s not how life works.